Refund Policy

Last updated September 03, 2024

1. Overview
  At Tickmybus, we strive to provide a seamless booking experience.
  If you are not satisfied with your purchase or need to cancel your booking, we offer a refund policy to ensure your satisfaction.
2. Refund Eligibility
  - Time Frame: Refund requests must be made within 7 days of the purchase date.
  - Conditions: The refund applies to tickets that have not yet been used and are eligible under the terms and conditions of your purchase.

3. How to Request a Refund
• Log in to your Tickmybus account on the app or website.
• Go to the "My Bookings" section.
• Select the booking for which you wish to request a refund.
• Click on the "Request Refund" button and follow the on-screen instructions.
• Submit the refund request form with all required details.
4. Refund Process
  - Processing Time: Refund requests are processed within 7 business days from the date of receipt.
  - Method: Refunds will be issued to the original payment method used at the time of purchase.

5. Non-Refundable Items
  - Service Fees: Any service fees or administrative charges are non-refundable.
  - Used Tickets: Tickets that have already been used or expired are not eligible for a refund.

6. Questions or Assistance
   For any questions regarding our refund policy or to assist with a refund request, please contact our support team at [info@tickmybus.com](mailto:info@tickmybus.com).

7. Updates to This Policy
   We may update this policy periodically. Changes will be reflected on this page with an updated "Last updated" date.